Privacy Policy

This Privacy Policy explains how velvet-atoll collects, uses, and safeguards your personal information when you use our website and services. We are committed to protecting your privacy and handling your data responsibly.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details when you submit an enquiry
• Email address for correspondence purposes
• Service preferences and property requirements
• Any additional information you choose to provide in messages

We also collect certain information automatically when you visit our website:

• Browser type and version
• Pages visited and time spent on our website
• Referring website addresses
• General location data derived from IP addresses

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested services
• Communicate with you about property opportunities
• Improve our website and service offerings
• Analyse website usage patterns
• Comply with legal obligations

Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: Where you have given clear consent for us to process your personal data for specific purposes
• Contract: Where processing is necessary to perform a contract with you or take steps at your request before entering into a contract
• Legitimate Interests: Where processing is necessary for our legitimate interests, provided these do not override your rights

Data Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties except:

• Service providers who assist in operating our website and conducting our business, bound by confidentiality agreements
• When required by law or to protect our rights
• With your explicit consent

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Enquiry data is typically retained for twenty-four months following the conclusion of our business relationship.

Your Rights

Under data protection legislation, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data in certain circumstances
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include secure data storage, encrypted communications, and restricted access to personal data.

International Transfers

Your information may be processed on servers located outside your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes by posting the new policy on this page with an updated effective date.

Contact Us

For questions about this Privacy Policy or our data practices, please contact us:

velvet-atoll
14 Deansgate Square
Manchester, M15 4TQ
United Kingdom

Email: [email protected]

Last updated: August 2024